Project Overview
Joined an incubation firm specializing in launching and nurturing new businesses, initially as a contractor on individual projects. The role quickly evolved into a core operational leadership position — overseeing client acquisition, process design, and the systematization of the firm’s end-to-end support model.
Approach
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Client Acquisition Engine: Designed a scalable pipeline for new client development. Shifted from ad-hoc, relationship-driven sales to a repeatable, data-informed acquisition flow that ensured a steady deal pipeline.
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Operational Systematization: Standardized the support process across engagements. Built frameworks for knowledge accumulation and sharing, enabling consistent quality at scale without bottlenecks.
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Cross-Functional Leadership: Managed projects, teams, and client relationships across the board. Served as the connective hub between leadership and frontline teams, balancing speed of decision-making with execution rigor.
Results
- Established a sustainable client acquisition model that drove consistent growth
- Built an operational framework capable of supporting organizational scaling
- The firm has since grown into a company of considerable scale